Tag archive for Joshua Hoppes

5 Tips for Effective Customer Service

5 Tips for Effective Customer Service

Customer Service is the lifeblood of any successful company although it never seems to get the publicity it deserves. Happy customers are repeat customers and repeat customers refer new customers. So it stands to reason that focusing on customer service and meeting your customers’ needs, you are actually going to drive new business. All that without the expense of large marketing campaigns with low conversion rates and high overhead costs.

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Press “0” for Customer Service!

Press “0” for Customer Service!

What happened to the days of customer service when you dialed a number and actually got a person on the other line? I mean, how hard is it for someone to answer the phone and ask the person calling what their issues are and direct…

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Success From Another Point of View

Success From Another Point of View

During the recent holidays someone asked what success really meant to me. To be very honest I couldn’t come up with a simple answer. I mean, success can mean so many different things. So I decided to do some research and here are 5 quotes…

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Does stupidity affect productivity?

Does stupidity affect productivity?

I know, there are many types of stupidity and equally as many different interpretations of productivity. But what got me thinking about this topic is the incredible difficulty I’m having in typing this blog. I wish I had a more profound explanation for my inspiration,…

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Inspiration Comes in Many Forms

Inspiration Comes in Many Forms

Growing up I was always amazed that my parents could get up, go to work and follow the same routine day after day. I remember telling myself there is no way I could imagine myself following their mundane routine. I suppose on one hand it…

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Around the World in 90 Minutes!

Around the World in 90 Minutes!

In the internet age it’s not difficult to explore the globe. There are many different sites, portals and tools that allow you to get a taste of what life is like all around the world. You can learn about Kazakhstan’s unique culture or the traditional…

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What Music Motivates You?

What Music Motivates You?

I am the type of person who actually concentrates better when there is music on in the background. For some reason, it drowns out the sounds of the bustling office around me so that I can focus on the task at hand. That’s why you’ll…

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Change happens whether you’re ready or not!

Change happens whether you’re ready or not!

As the deadline drew near for my next Monday Manday blog I was having a hard time finding inspiration. I typically like to write about interesting or funny things that happen to me at work or if I read an article or blog that spawns…

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How To: 5 Tips for Hiring the Right Team

How To: 5 Tips for Hiring the Right Team

Any good coach in sports will tell you that having players who work well together is one of the biggest keys to a team’s success. It’s the same in business. If you’re in charge of hiring employees or putting a team together to work on…

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The First Rule of Business

The First Rule of Business

Like the rules of wedding crashing, there are also rules of business. Although I am not the biggest fan of an environment dominated by rules and structure, there is one rule above all that resonates in my professional life. RULE #1: Business is not personal….

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Want to know what a MAN’s man really thinks about children?

Want to know what a MAN’s man really thinks about children?

As I read last week’s edition of YS Weekly “Oh Baby!” it became very apparent to me that the perspective of a real Man’s Man was missing. So, here are some pearls of wisdom from the legendary Saturday Night Live sketch “Deep Thoughts with Jack…

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Top 10 signs you’re working for an emerging startup company

Top 10 signs you’re working for an emerging startup company

In the spirit of Sportcenter’s Top 10 Plays and The Late Night Show with David Letterman’s Top Ten, I bring you the Top 10 signs you are working for an Emerging Startup Company. 10.) You look at your paycheck every two weeks and realize a…

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The Dysfunctional Marriage of Structure and Creativity

The Dysfunctional Marriage of Structure and Creativity

I know you’ve heard the saying that opposites attract. There have been a lot of successful examples of two things that shouldn’t get along harmoniously but actually do. For instance peanut butter & jelly, electrons & protons, North Vietnam & South Vietnam…oh and of course…

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Confessions from a Man’s MAN!

Confessions from a Man’s MAN!

As a young executive for a growing company, I face many challenges. From trying to constantly grasp the concepts of an ever evolving strategic vision to hiring the people necessary to execute the vision doing so with minimal resources and under largely unrealistic time constraints….

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