In a quick interview by Barry Moltz, at the BlogWorld Expo, Jen shares her opinions on customer service!
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Customer service
As we celebrate (and lament the decline of) the fine art of customer service, we at YSN.com thought it would be fun to ask our friends on Twitter their thoughts about lousy service. The response came fast and furious – unlike most of the customer service reps these stories illustrate!
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Customer Service is the lifeblood of any successful company although it never seems to get the publicity it deserves. Happy customers are repeat customers and repeat customers refer new customers. So it stands to reason that focusing on customer service and meeting your customers’ needs, you are actually going to drive new business. All that without the expense of large marketing campaigns with low conversion rates and high overhead costs.
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